An emergency is something that could not have been foreseen, and which could potentially cause serious damage to the property and/or create a safety issue for tenants.

For Example:

  • Severe leaks
  • Loss of heating or hot water
  • Broken windows or doors following a break – in
  • Loss of electrical power or light [National power cut helpline in first instance]
  • If you can smell gas or detect a gas leak [National gas helpline in first instance]

If one of these situations has occurred please contact our office

Office opening times:

Monday to Friday 9.30am -5pm


If you have an emergency when our office is closed, please take the following steps;

Ensure that you are experiencing a true emergency and the issue cannot be resolved during office hours.

Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.

Out of hours Emergency ONLY number for LPS: 07976378349

Further emergency numbers and advice

National Gas Helpline

If you have or suspect a gas leak or loss of gas supply, call the National Gas Helpline on 0800 111 999 (24 hours, 7 days a week).

If you smell gas, call the gas emergency number on 0800 111 999.

In the event of an emergency

Do not smoke or light matches.

Do not turn electrical switches on or off.

Open doors and windows.

Turn off the meter at the control handle unless the meter is in the cellar.

Call the National Gas Emergency number (0800 111 999)

National Power Cut Helpline

If you have or suspect an electrical power cut, call the National Power Cut Helpline on 105 (24 hours, 7 days a week)

Between the hours of 1:00am and 6:00am please call us on 0800 31 63 105 or 105 (free to call from a landline or mobile phone) for an immediate response.

If you have an emergency to report please call us as soon as possible on 0800 31 63 105 or 105 – free to call from a landline or a mobile phone.

In an emergency always dial 999 – when someone is in danger, a crime is in progress or a suspect is nearby. 

101 is the new national phone number to contact your local police, any time it isn’t 999. 

101 is available 24 hours a day, 7 days a week.